How secure is my credit card information?

Placing Orders. How do I place an order?

Minimums. Is there a minimum order?

Returns. How do I return an item(s)?

How do you Ship?

Catalogue. Can I get a catalogue by mail?

P/Os. Do you accept Purchase Orders?

Searching. How do I find a product?

Payment. How do I pay for my purchases?

Volume Discounts. Is there a large quantity discount?

Changes. Can I add or delete items from my order if I change my mind?

Approval. How are orders approved?

Confirmation. How are orders confirmed?

Canceling. What if I want to cancel an order?

AMEX. Why do I have to notify American Express if I want an order shipped to an address different than my billing address?

If I don't call American Express, what will happen?

Shipping area. Do you ship outside the U.S.?

Shipping costs. How much will shipping cost?

Timing. How long do orders take to arrive?

MSDS. Can I get an MSDS?

Privacy. Do you share or sell customer data?

Credentials. How long have you been in business?

Password. What if I forget my TPW site password?

Will my working order be saved if there is a power failure or I accidentally switch off my computer?

If there are any other questions or issues you need an answer to or help with, please e-mail us at cs@ToiletPaperWorld.com.

How secure is my credit card information?
Your credit card information is totally secure. We subscribe to the VeriSign ecommerce System. This system utilizes the internet's strongest security technologies, including Secure Socket Layer (SSL), to insure your information is safe guarded from the moment you enter it until your transaction is completed. SSL is the latest internet security protocol that encrypts your data to prevent eavesdropping, tampering, or message forgery. We do not store any of your credit card data on our computers so you have to reenter the data each time you order from our site. Therefore, you can rest assured that your data is not being stored on our computers and not available to any unauthorized user.

What if I loose my credit card or someone makes unauthorized purchases with it?  Basically, you do not have to pay for any charges you did not make. Although the actual policy may vary from Bank Card to Bank Card, the following procedure is Citibank's policy.
   1. Advise Citibank as soon as possible
   2. Citibank will close the account
   3. Citibank will send an affidavit for the you to sign and list
       the unauthorized charges
   4. The charges will be deducted from your bill
   5. The charges will be investigated by Citibank
   6. The supplier will still have the money

Remember, this is the policy for Citibank so be sure to check with your own bank for their specific policy.
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Placing Orders. How do I place an order?
To place an order just point to a department, select a category, find your product, enter the order quantity and click on the cart. Then go to "check out" and submit your information.
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Minimums. Is there a minimum order?
No, We have no minimum order on all domestic US orders.
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Returns. How do I return an item(s)?
E-mail us at cs@ToiletPaperWorld.com with your request. We'll give you a Return Goods Authorization (RGA) number and proper return instructions. See our "Return Policy" for more details.
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How do you Ship?
UPS on most orders.
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Catalogue. Can I get a catalogue by mail?
Yes, click here to request a catalogue.
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P/Os. Do you accept Purchase Orders?
No, but we do accept all major credit cards (MasterCard, Visa, and American Express). A P/O # can be added to your order as a reference note, if you'd like.
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Searching. How do I find a product?
You can search for any product on our site via the "Product Search" option, using a keyword(s) or catalogue item#. You can also display the full category listing, or simply run your mouse over the shopping department side bar to search within any category.
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Payment. How do I pay for my purchases?
You can pay by major credit card (MasterCard, Visa, and American Express).
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Volume Discounts. Is there a large quantity discount?
We give every Preferred Member^© customer an additional 5% off our wholesale price! For high volume purchases and bids, please contact us to investigate a manufacturer's rebate. cs@ToiletPaperWorld.com.
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Changes. Can I add or delete items from my order if I change my mind?
Once you submit an order, you can make changes by e-mailing us at cs@ToiletPaperWorld.com and giving us your order number. We'll make every effort to adjust your order, unless it has already gone to our warehouse, where it's processed quickly.
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Approval. How are orders approved?
We'll let you know on the spot whether your credit card order is approved or not.
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Confirmation. How are orders confirmed?
You'll get an immediate confirmation on-screen plus an order number, which you can print out. A follow-up e-mail confirmation with your order information will also be sent.
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Canceling. What if I want to cancel an order?
You need to send an e-mail to cs@ToiletPaperWorld.com. Most orders go straight to our warehouse and we may not be able to intercept them in time. If you pass the cancellation point, then contact us when the order arrives about returning it. See our Return Policy for all the specifics.
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AMEX. Why do I have to notify American Express if I want an order shipped to an address different than my billing address?
This is a new AMEX policy to protect you from fraudulent use of your Cardmember account. By notifying them, your order can be authorized and shipped without delay.
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If I don't call American Express, what will happen?
Your order will be placed on hold and we'll call the billing contact for that AMEX Card, to verify the order. Any delay reaching that person will delay the entire order.
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Shipping area. Do you ship outside the U.S.?
No, we ship only within the continental United States.
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Shipping costs. How much will shipping cost?
Free shipping on orders over $75.00. Any order under $75.00 will have a $12.95 shipping and handling charge.
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Timing. How long do orders take to arrive?
We normally ship within 2 to 3 business days. You can check the status of any order by e-mailing us at cs@ToiletPaperWorld.com or by selecting the order status from the Customer Service/Help menu. Please be sure to give us your order number.
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MSDS. Can I get an MSDS?
For product questions, you should consult the MSDS for that product before you buy. If an MSDS is available a link will be displayed next to the product. If you can't find a specific product, e-mail us at cs@ToiletPaperWorld.com.
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Privacy. Do you share or sell customer data?
We don't share information with or sell data to 3rd parties. We just use your IP address to identify you and your shopping cart, and gather broad demographic information for our internal reference. We use cookies to keep track of your cart. We collect your contact and billing information to process and send orders and send you information about our company when requested or necessary.
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Credentials. How long have you been in business?
Consumers Interstate has been in business since 1947. Toiletpaperworld.com, our e-business, was established in 1999.
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Password. What if I forgot my TPW site password?
Forgot your password Click Here.
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Will my working order be saved if there is a power failure or I accidentally switch off my computer?
If you are a Preferred Member you may return to your order by logging back in. Your order will be held for 7 days.
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